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This is in regards to IHG which owns and operates chains such as Holiday Inn. When calling their so called guest relations number it goes to reservations at which many people speak broken english and understand even less. That is not the real issue though as everyone...
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Company wrote 0 private or public responses to the review from May 25.
1.5
I didn't like
  • Lack of it professionalism
  • Lack of care or concern
  • Lack of security regarding customer info
#1264481
Reply to reviews
In July of 2015, a Holiday Inn used my credit card to pay for a guest stay without my authorization. I was even more upset at the fact that it was made clear PRIOR to the guest stay that my card was to guarantee the reservation only, the guest would pay for the stay. I...
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Company wrote 0 private or public responses to the review from Jun 09, 2017.
1.0
I didn't like
  • Fraudulent billing and extremely poor customer service
#1058639
Reply to reviews
I have been staying at the holiday inn express located in mount holly nj when checking in the front desk clerk by the name sabrina was no where to be fount it took seven minutes for her to show up n when she did she was very rude the only good thing about my stay was...
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Company wrote 0 public responses to the review from Aug 20, 2015.
3.7
#685980
Reply to reviews
I've stayed with the previous hotel for over 10 years and now IHG company has taken over, I 've tried them out on 2 different occasions just to give them a chance. But I will never be staying there anymore and I will be forwarding my complaints to the proper military...
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Company wrote 0 public responses to the review from Sep 18, 2013.
Anonymous
***py Service

Just wanted to comment on my first entry didn't realize I never mention the hotel location 525 Leonard Neal St Hunter Army Airfield, GA 31409 number 9123551060, Be advised if ...

#447735
Reply to reviews
I made reservations at what I thought was a upscale hotel but found out differently. I made these reservations a few weeks ago and then the problems began when I requested a roll away bed for my daughter as they did not have any larger suites available. The below seems...
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Company wrote 0 public responses to the review from Aug 28, 2013.
#443671
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Intercontinental Hotels Group - IHG and their incredibly awful service
I booked a hotel with www.IHG.com and I had to cancel my booking. Before I did the cancellation, the policy stated that if the booking was canceled before 19 JULY, 2013 there will be no charge. I did my cancellation, but the funny thing happened. After pressing the...
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Company wrote 0 public responses to the review from Jun 10, 2013.
Anonymous
Common Sense Is Not So Common Anymore

It isn't IHG's fault that you don't understand what the words "non-refundable" and "non-cancellable" mean. These facts are very clearly stated BEFORE the rooms are booked on a...

Anonymous
Traveler

I hope you really followed through with taking legal action. We all should, as their practice is totally deceptive. We booked a room with the usual cancel by 6:00 on XX date...

#416721
Reply to reviews
I am sitting in the lobby of the hotel for 5 hours, why? Because the reservation was made for 2 rooms by our friends who are arriving later and are now flight delayed as well, and so the hotel "manager" says we must check in together since it is in their name and they...
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Company wrote 0 public responses to the review from Jan 19, 2013.
#376415
Reply to reviews
there is no proper food for staff. they r working empty stomach no one is takeing care how many time each and everyone is complaining. this is happeining in qatar inter continental pls help the poor staff empty stomach they r working. they r forceing them to take only...
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Company wrote 0 public responses to the review from May 29, 2008.
#122473
Reply to reviews
company has a new practice of re-routing any 5 star hotel & resort calls to the "soonest" available agent. QC (quality control) counts for nothing. I work at the 5 star hotel desk. Their newest trick is lowering our bonus with inbound calls that...
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Company wrote 0 public responses to the review from Apr 30, 2008.
#119453
Reply to reviews

Contact Intercontinental Hotels Group

Mailing Address:
InterContinental Hotels Group PLC
Broadwater Park
Denham, Buckinghamshire UB9 5HR
United Kingdom
Phone:
+44 189 551 2000
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